Opening: PROGRAM ASSISTANT (Class Code 107M), Ref. #008039

 

Opens:  May 12, 2008

Closes:  May 27, 2008

 

Bellevue Community College is committed to increasing cultural diversity among its staff. Applicants with multicultural experience and/or backgrounds, which will add cultural richness and diversity to Bellevue Community College, are encouraged to apply.

 

POSITION:              PROGRAM ASSISTANT (Class Code 107M), Ref. # 008039

  12-month, 100% position

DEPARTMENT:        ENROLLMENT SERVICES / STUDENT SERVICES

 

SALARY:                    Range 32: $2,169 - $2,799 per month

 

Bellevue Community College offers an outstanding benefits package including medical, retirement, vacation, holidays, sick leave, reduced tuition rate for classes, 10% discount on most Bookstore purchases, bus pass subsidy, on-site fitness and childcare centers, and free parking.

 

POSITION PROFILE:

The Program Assistant serves as the central information resource for learners and the public for Enrollment Services Customer Service. Registration, admissions application processing, responding to inquiries regarding student accounts and providing intermediate support between students and the Colleges’ Programs will be a core duty for the Program Assistant.

 

Please address how you meet the following minimum and desirable qualifications and core competencies in your cover letter and resume:

MINIMUM QUALIFICATIONS:

High school graduation or equivalent AND two years of full-time clerical or customer service experience OR equivalent education/experience. Applicants must meet the minimum qualifications to apply.

 

DESIRABLE QUALIFICATIONS:

  • Customer service experience (telephone and in person)
  • Intermediate knowledge of MS Office
  • Experience with professional documentation
  • Demonstrated commitment to pluralism with the ability to advocate for it on campus and work as a team member on a campus committed to pluralism

 

CORE COMPETENCIES:

Multi-task:  Effectively prioritize and perform multiple tasks in the same timeframe, handle interruptions appropriately, and return to incomplete tasks

Provide customer service:  Listen attentively, identify issues, provide options, fulfill services, and/or exercise knowledge of policies and procedures to assist others and/or resolve complaints or conflicts

Level I Word Processing:  Use word processing software, such as MS Word to create, format, edit, preview, print, and save documents.  Use standard functions to select, edit, copy, paste, format and spell check text

  • Tact & Diplomacy:  Responds to difficult, stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintains good working relationships among internal and external customers.  Uses behaviors and language in dealing with people that are appropriate for workplace situations
  • Managing Workloads:  Effectively organizes multiple assignments to produce work products that are accurate, thorough and on time
  • Customer Focus:  Builds and maintains internal and external customer satisfaction with the products and services offered by the organization

Verbal/Written Communication:  Effectively express ideas and information using language that is appropriate to the knowledge and understanding of the audience

 

ESSENTIAL FUNCTIONS:

  • Cover the Registration/Information Desk
  • Contribute to a work environment that embraces diversity and uses diverse perspectives to enhance the organization
  • Receive telephone and e-mail inquiries from the general public. Welcome students, route calls appropriately, assist, and answer questions whenever possible
  • In person, online, and over the phone processing of registrations
  • Assist with waitlist functions
  • Correspond with applicants to get missing information
  • Change and update student data on student management system as appropriate
  • Provide verifications of enrollment
  • Input Admissions Application Information
  • Assist in filing, data entry, and folding/stuffing tasks
  • Run reports, withdraw, refund and call students on a need to basis
  • Prepare mailing for requested brochures
  • Prepare, review and distribute class rosters

 

Union shop provisions cover this position as the result of a majority vote by employees in the bargaining unit.  All employees must either join the Washington Public Employee’s Association  and pay regular union dues or pay a union representation fee on date of hire as required by the Department  of Personnel, Higher Ed. Division rules.

 

APPLICATION PROCEDURES: To qualify for consideration, applicants must meet minimum qualifications.  Application packets include the following:

  A completed official Bellevue Community College application form

  A cover letter addressing how the applicant meets minimum and desirable qualifications and core competencies

  Current Resume

  An applicant data form (optional)

 

RETURN APPLICATIONS TO:  Human Resources Department, A101, Bellevue Community College, 3000 Landerholm Circle SE Bellevue, WA 98007-6484.  Office hours are Monday-Friday, 8:00 a.m. to 5:00 p.m.; closed weekends and holidays.  For information or to request an application send an email to jobs@bcc.ctc.edu or call 425/564-2274 or 24-hour Jobline 425/564-2082.

 

CLOSING DATE:  Applications must be postmarked or received in the Human Resources Department no later than 5:00 p.m. on May 27, 2008.  Processing of applications may take from six weeks to two months following the closing date.

 

BCC is an Equal Opportunity Employer and operates under an approved Affirmative Action Plan, in accordance with applicable federal and state laws and regulations. BCC reaffirms its policy of equal opportunity regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, marital status, disability, or status as a disabled veteran, or Vietnam veteran. Bellevue Community College is committed to providing access, equal opportunity and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. For further information, please visit www.bellevuecollege/equal.asp or contact Human Resources at Voice: (425) 564-2274, TTY (425) 564-4184, Fax (425) 564-3173 or email hr@bcc.ctc.edu.

 

The college strongly encourages all qualified applicants to apply.  The successful candidate must provide proof of U.S. citizenship or eligibility for employment in the United States.

 

Bellevue Community College complies with the Americans with Disabilities Act. To request disability accommodation in the application process, employees and the general public should contact Human Resources at the contact information listed above.

 

 

 

 

 

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