Opening: DESKTOP SUPPORT (HEPB #479J), Ref. #008059 & 008060

 

Opens:  May 12, 2008

Closes:  May 27, 2008

 

Bellevue Community College is committed to increasing cultural diversity among its staff. Applicants with multicultural experience and/or backgrounds, which will add cultural richness and diversity to Bellevue Community College, are encouraged to apply.

 

POSITION:              DESKTOP SUPPORT (HEPB #479J), Ref. # 008059 & 008060

  Two Positions, Work hours may include evenings and weekends

DEPARTMENT:        COMPUTING SERVICES

 

SALARY:                    Range 54: $3,653 - $4,792 per month

 

Bellevue Community College offers an outstanding benefits package including medical, retirement, vacation, holidays, sick leave, reduced tuition rate for classes, 10% discount on most Bookstore purchases, bus pass subsidy, on-site fitness and childcare centers, and free parking.

 

JOB SUMMARY:

IT Specialists will work in a collaborative team environment responding to campus requests for technology support. Regular duties include staffing the Help Desk call center, computer labs, and installing/troubleshooting desktop hardware/software issues for students, staff and faculty. Customer service is a priority in every task necessitating the ability to explain highly technical information to inexperienced users and identify customer needs when they cannot articulate their problems in technical terms. The majority of tasks are limited in scope and impact individuals or small groups.

 

Please address each of the following minimum and desirable qualifications, and core competencies in your cover letter.

MINIMUM QUALIFICATIONS:

  • Three years of information technology experience such as analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, or telecommunications or network infra-structure equipment, or providing customer or technical support in information technology.

 

DESIRABLE QUALIFICATIONS:

  • Excellent phone and customer service communication skills
  • Experience working as part of a team serving users’ needs
  • Demonstrated experience in computer software and hardware
  • End user support and demonstrated proficiency with: (Standard College Software Configuration) MS Office 2003/2007 products for both PC & Mac platforms (Word, Outlook, Entourage, Excel, Access, Publisher, Visio, Project and PowerPoint);  Microsoft XP and Vista; all Macintosh OS 8.x – X.x; Adobe Reader; Minisoft; Norton Anti-virus; and DVD/CD burning utilities
  • Knowledge of Adobe and Macromedia products
  • Knowledge of Assistive Technology software and hardware.
  • Demonstrated ability to relate to students, staff and faculty of varied ethnicity, ages, backgrounds and abilities and a commitment to a culturally diverse environment.

CORE COMPETENCIES:

Move or Relocate Objects: Willing and able to move or relocate objects weighing approximately 40 pounds, with or without reasonable accommodation.

Resolve Hardware & Software Problems: Help desk, 100+: Support users in resolving software or hardware problems in a telephone help desk position for 100 or more workstations. Use diagnostic tools to troubleshoot hardware/software compatibilities.

Work with difficult people: Effectively communicate with and assist upset, confused, demanding, or otherwise difficult clients or customers. 

Translate IT: Translate IT jargon in a way that a layperson can easily understand.

IT Implementation & Maintenance: Install, test, implement, administer, or maintain systems, applications, equipment, and/or plans.

Enhance Environments: Monitor and enhance operating environments to ensure optimal performance.  Registry tweaking.

 

ESSENTIAL JOB FUNCTIONS:

  • Monitor and enhance operating environments to ensure optimal performance;
  • Maintain, modify, install, test, and debug system-level software such as operating systems, device drivers, memory managers, and communications software;
  • Independently install and configure hardware/software; customize off-the-shelf applications;
  • Set up computer classrooms and labs;
  • Cover Help Desk phone; answer calls, identify customer needs, and collect information accurately and completely using Request Center online tool;
  • Assist students with software and troubleshoot login problems in the Student Computer Lab;
  • Complete special tasks as assigned by supervisor through the Request Center online tool.

 

Union shop provisions cover this position as the result of a majority vote by employees in the bargaining unit.  All employees must either join the Washington Public Employee’s Association and pay regular union dues or pay a union representation fee on date of hire as required by the Dept of Personnel, Higher Ed. Division rules

 

APPLICATION PROCEDURE:

To be considered for this position, applicants must meet minimum qualifications.  The application packet includes the following:

     A completed official Bellevue Community College application form

     A cover letter addressing how the candidate meets minimum, desirable qualifications and core competencies

     A completed Skills Inventory

     A current resume

     An Applicant Data form (optional)

 

RETURN APPLICATIONS TO:

Human Resources Department, A101, Bellevue Community College, 3000 Landerholm Circle SE Bellevue, WA 98007-6484.  Office hours: Monday-Friday, 8:00 a.m. – 5:00 p.m.; closed weekends and holidays.  For information or to request an application, send an email to jobs@bcc.ctc.edu or call 425/564-2274 or 24-hour Jobline 425/564-2082.

 

CLOSING DATE:  Applications must be received in the Human Resources Department or postmarked no later than 5:00 p.m. on May 27, 2008.  Processing of applications may take from six weeks to two months following the closing date.

 

 

BCC is an Equal Opportunity Employer and operates under an approved Affirmative Action Plan, in accordance with applicable federal and state laws and regulations. BCC reaffirms its policy of equal opportunity regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, marital status, disability, or status as a disabled veteran, or Vietnam veteran. Bellevue Community College is committed to providing access, equal opportunity and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. For further information, please visit www.bellevuecollege.edu/equal.asp or contact Human Resources at Voice: (425) 564-2274, TTY (425) 564-4184, Fax (425) 564-3173 or email hr@bcc.ctc.edu.

 

The college strongly encourages all qualified applicants to apply. The successful candidate must provide proof of U.S. citizenship or eligibility for employment in the United States.

 

Bellevue Community College complies with the Americans with Disabilities Act. To request disability accommodation in the application process, employees and the general public should contact Human Resources in advance of the position closing date at the HR contacts listed above.

 

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